About me
Suzanne Markham Bagnera, Ph.D., is an Assistant Professor and the Director of Executive Education at the Chaplin School of Hospitality and Tourism Management at Florida International University. She brings more than 22 years of higher education experience and more than 25 years of hands-on industry experience in the hospitality sphere to her leadership role. With a rich background in the hotel industry, specifically with IHG brands, Suzanne is not only an academic powerhouse but also the Executive Producer of the hospitality industry's leading podcast, No Vacancy Live, hosted by Glenn Haussman and Anthony Melchiorri. She founded the Hospitality Leadership Academy, where she serves as Managing Partner. She is an accomplished author including the Human Resource Management in Hospitality Cases textbook published by Routledge. In 2024, Suzanne was recognized by the International Hospitality Institute as the Top 100 Global Social Media Influencers in Hospitality. Suzanne aims to bridge the educational talent pipeline between academia and industry.