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Tuesday October 29, 2024 1:45pm - 2:15pm CDT
What makes a guest's stay memorable? Why do some hotels inspire guests to wax poetic about them on social media? Come find out about the subtle ways to boost your likeability, endear yourself to guests and enhance profits.
Moderators
avatar for Sarah Dandashy

Sarah Dandashy

Travel + Hospitality Consultant, Ask A Concierge
Sarah Dandashy is a verified TV travel expert, best-selling author, and keynote speaker. With over 18 years of experience in hospitality, Sarah's career took off as a luxury hotel concierge, where she earned numerous accolades and laid the foundation for her widely recognized brand... Read More →
Speakers
avatar for Scott Eddy

Scott Eddy

Founder, MrScottEddy
After 10 years in investment banking, I moved overseas and lived in Europe and Asia for 17 years. While living in Bangkok, I started the first digital agency in Asia, we were the 'go-to' agency when the region was really establishing itself as a destination, and it remained the biggest... Read More →
avatar for Matt Edgar

Matt Edgar

President, Pineapple Audio
Matt Edgar is a pioneering entrepreneur and CEO, known for elevating the hospitality industry through innovative audio experiences. As the founder of Pineapple Audio, he has redefined how sound enhances customer engagement and ambiance in public spaces, driving increased satisfaction... Read More →
avatar for Brent Hayhurst

Brent Hayhurst

Vice President, Program Development, Curator Hotel & Resort Collection
As Vice President of Program Development, Brent is responsible for creating member value through preferred vendor partnerships and agreements. Brent leverages a variety of management and leadership experience with roles in the hospitality, telecommunications, and energy industries... Read More →
avatar for Steve Palmer

Steve Palmer

Founder and Chief Visionary Officer, Indigo Road Hospitality Group (IRHG)
Best-selling author, TedX speaker, James Beard semifinalist, industry leader, mental health advocate, restaurateur, and more, Steve Palmer is founder, managing partner and most significantly, chief vision officer, of the nationally recognized Indigo Road Hospitality Group (IRHG... Read More →
Tuesday October 29, 2024 1:45pm - 2:15pm CDT
Solutions Stage (Expo Hall)

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